Welcome Home: Your Guide to a Smooth Move-In

Three Six Zero Property Solutions
4 days ago
3 min read

You’ve got the keys. Here is how to turn this house into your home from Day 1.

Welcome to your new home with 360 Properties. Whether you are new to the area or just moving down the road, we are thrilled to have you.

Our philosophy is simple: We provide the house, you make it a home.

To help you settle in without the stress, we have compiled a checklist of "Good Practice" for your first week. These are the small administrative steps that save you big headaches later on. This is a 5 minute read.

1. The Logistics: Get Connected Immediately

The first 24 hours are about getting your systems online.

Broadband (Courtesy Connection): Many of our apartments benefit from our business-grade broadband connection.
- Action Required: This is a managed service. You must sign the Internet Usage Agreement (in your digital welcome pack) to receive the secure Wi-Fi password. Once signed, we will release the credentials so you can get online.
Meter Readings: On your first day, take a photo of the Gas, Electricity, and Water meters. We usually provide a starting reading, but it is good practice to have your own record.
Utilities: Locate your utility letters (usually left in the kitchen) and set up your accounts. Money Saving Expert website is great place to guide you on the best deals.

2. How to Report Maintenance Issues

We want to fix issues quickly, but we need the right information to send the right tradesperson. We have a simple two-tier system:

Tier 1: Routine Issues (The QR Code)
- For anything non-urgent (e.g., dripping tap, appliance query, broken handle), please use the Online Reporting Form.
Simply scan the QR Code found in your Welcome Pack. This ensures your ticket goes straight to the maintenance team with all the details we need to fix it faster.
Tier 2: Emergencies (Immediate Action)
- If there is an immediate risk to the property or safety (e.g., major water leak, total electric failure, or security risk), do not use the form⁴.
Call the Emergency Line immediately: (The number is saved in your Welcome Pack).

3. Know Your Home: The Manuals & Inventory

We want you to feel comfortable using everything in the property.

The Flat Manual: You will find a folder in the kitchen containing manuals for appliances, the building Fire Policy, water stop tap, electric, and general advice. Please take 10 minutes to read this—it also tells you how to work the heating!
The Inventory: You have 7 days to review the inventory sent to you.
- Our Approach: We are pragmatic. It is a used property, so there is no need to list every tiny scratch. We just need a fair record of the main condition so we can protect your deposit later.

4. Safety & Community

Your safety is our priority, but we need your help to maintain it.

Smoke Alarms: Please test these monthly. In many apartments, there is a pole handle or accessible button to help you reach them.
Waste & Recycling: Your building has a designated rota for taking bins out. Please check the Hallway Noticeboard to see when it’s your turn and which items go in which bin. (Correct recycling ensures the Council doesn't refuse collection!).
Kindly ensure you work with other residents to put the different waste bins out for collection each week

5. Bonus: The "Feel Good" Kit

At 360, we believe a home is just the foundation for a good life.

We wanted to give something back to our tenants beyond just bricks and mortar. That’s why we created the Feel Good Kit—a collection of wisdom, tips, and strategies we’ve learned along the way to help navigate modern life.

It covers 5 Core Pillars: